Terms & Conditions

Terms & Conditions

I'm only human, but I strive to offer exceptional customer service. If for any reason you are not happy with your purchase or hire package, or I've made a mistake, please Contact Me, as I value the opportunity to put it right.

Whilst I endeavour that all information provided on my website and selling platforms is correct and accurate, I cannot be held responsible for any mistakes. I reserve the right to cancel or amend your order in these instances, but I will contact you and do my best to rectify anything that comes to light.

I am human, and although I aim for perfection, mistakes can sometimes happen.

Personalised Stationery & Gifts

All items are bespoke and made to order. They are therefore non-refundable and non-returnable, unless an error has been made by Love To Cherish or my manufacturer, in this instance, please contact me to discuss any isssues.

IMPORTANT: The information you provide will be copied directly onto your product. This includes the spelling, any spacing and punctuation provided.
Please do not include accents and special symbols as some of our processes will not allow this. Please double check your personalisation details as mistakes or errors cannot always be corrected on yoru order has been placed.

Love To Cherish – Vintage Crockery Hire Terms & Conditions

1. Hire Agreement

By booking with Love To Cherish, you agree to abide by the following Terms & Conditions.
As the hirer, you must be over the age of 18 and are responsible for the care of all crockery and cutlery for the entire hire period. All hired items remain the property of Love To Cherish at all times.

2. Hire Period

The standard hire period is 3 days, covering:

• Day 1: Collection or delivery

• Day 2: Your event

• Day 3: Return of items

Extended hire periods can be arranged in advance and may incur an additional fee.

3. Booking & Payment

• A non-refundable £20 booking deposit is required to secure your date. This will be deducted from your final hire total.

• A breakages/security deposit is also required and is typically 50% of your total hire charge. This will be confirmed at the time of booking.

• The full balance, including the breakages deposit, is due 10 days before your event. Failure to make payment in full by this date will result in your booking being cancelled and your deposit forfeited.

• Your breakages deposit will be returned within 7 days of all crockery being checked and confirmed to be in good condition.

• Payments can be made via PayPal, bank transfer or cash – options will be discussed at the time of booking.

4. Amendments & Cancellation Policy

• Orders can be amended up to 30 days before your event. I’ll do my best to accommodate changes, but this cannot be guaranteed.

• Your £20 booking deposit is non-refundable but can be transferred to another event within 12 months.

• If you cancel less than 2 days before your event, unfortunately no refund will be issued (including the hire balance), as items will have been prepped and reserved exclusively for you.

5. Cleaning & Care Policy

• Please do not wash any crockery or cutlery – I provide a complimentary washing service to protect these delicate vintage items.

• Remove all food and liquids from items and return them in the packaging provided, as follows:

Plates: Wrap each set (e.g. side plates, saucers) using the cling film supplied.
Cups: Place a sheet of paper towel between each cup, and place them on top of other items in the box to prevent damage.
Teapots: Remove lids and wrap both teapot and lid separately.
Cake stands: Return dismantled (if applicable), with a sheet of paper towel between layers.

Do not place any items in a dishwasher or microwave.

6. Breakages, Damages & Loss

• Your breakages deposit will be returned within 7 days, once all items have been checked and confirmed in good condition.

• If there are any damages or missing items, the cost of replacements will be deducted from your deposit as follows:

Teapots – £20
Cake stands – £10
Trio sets (cup, saucer, side plate) – £5 per trio (if one part is damaged, the full set must be replaced)
Cake plates, milk jugs, sugar bowls – £5
Cutlery – £2 per item

If the total cost exceeds your deposit, you will be invoiced for the difference, payable within 7 days.

7. Delivery & Collection

• Free collection is available from Ackworth.

• Local delivery (within 10 miles): £10

• Local collection from your event (within 10 miles): additional £10

• For further distances, please contact me for a quote.

I recommend allowing plenty of time for both collection and return to ensure safe handling of items.

An inventory checklist will be provided so you can ensure all items are returned – missing items will incur charges as listed above.

8. Vintage Condition

All items are genuine vintage pieces and may show signs of wear such as fading, light crazing, or minor gilt loss. No chipped or cracked items will be supplied. Due to their delicate nature, please handle with care.

I aim to supply coordinated sets, but patterns and styles may vary due to the vintage nature.

9. Liability

Love To Cherish (as a sole trader) accepts no responsibility for injury, damage or loss resulting from the use of any hired items. All items are hired and used at the customer’s own risk. I recommend taking out separate event insurance if required.

Terms & Conditions

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