Terms & Conditions
Terms & Conditions
I'm only human, but I strive to offer exceptional customer service. If for any reason you are not happy with your purchase or hire package, or I've made a mistake, please Contact Me, as I value the opportunity to put it right.
Whilst I endeavour that all information provided on my website and selling platforms is correct and accurate, I cannot be held responsible for any mistakes. I reserve the right to cancel or amend your order in these instances, but I will contact you and do my best to rectify anything that comes to light.
I am human, and although I aim for perfection, mistakes can sometimes happen.
Personalised Stationery & Gifts
All items are bespoke and made to order. They are therefore non-refundable and non-returnable, unless an error has been made by Love To Cherish or my manufacturer, in this instance, please contact me to discuss any isssues.
IMPORTANT: The information you provide will be copied directly onto your product. This includes the spelling, any spacing and punctuation provided.
Please do not include accents and special symbols as some of our processes will not allow this. Please double check your personalisation details as mistakes or errors cannot always be corrected on yoru order has been placed.
Vintage Crockery Hire
As the hirer, you must be over the age of 18 and you are responsible for the care of all crockery and cutlery for the entire hire period. At all times, the hired items remain the property of Love To Cherish
All crockery and cutlery is vintage or "vintage style" and therefore may show some signs or wear - for example faded guilding or slight crazing. Extra care must be taken when handling the crockery as they are delicate and fragile.
Orders can be placed by telephone, email or using the contact form. An initial £20 deposit is required to secure your date – this will be deducted from your final hire price.
A refundable breakages/security deposit will be added to your booking – it is usually 50% of your total hire price, and will be discussed with you.
The breakages/security deposit is returned within 7 days after your crockery has been checked and shown to all been received back in good condition.
A standard hire period is for 3 days, unless otherwise agreed by prior arrangement - this covers your collection/delivery day, your event and return of the crockery.
Payments can be made via paypal, bank transfer or cash - options will be discussed when making the booking.
The balance of your hire package including your breakages/security deposit will be due 14 days before your event.
Failure to make full payment by this time will result in your booking being cancelled and your deposit will not be returned.
Amendments & Cancellation
Orders can be amended up to 30 days prior to your event, and I will try to accomodate any changes where possible, however this cannot be guaranteed.
If you cancel your order more than 30 days before the agreed date, your deposit will be returned and you will not be charged.
If however you cancellation is less than 14 days, your deposit will be non-refundable.
Breakages, damages or missing items
If there are no damages or missing items, your breakages/security deposit will be returned to you within 7 days. In the unfortunate event that any items are damaged or missing, we will deduct the cost to replace items from your deposit as follows:-
- £20 for teapots
- £10 for cake stands
- £5 for cake plates, milk jugs, sugar bowls etc.
- £5 for matching trio sets – please note if one item in a trio (cup, saucer, side plate) is damaged, the whole set will need to be replaced and will incur a £5 charge per trio.
- £2 per item of cutlery, including cake servers.
If damages are extensive and your breakages deposit does not cover the cost of replacements, you will be invoiced accordingly and payment will be due within 7 days from the date of invoice.
Collection & Delivery
Free collection is preferred from myself in Ackworth, however, I am able to arrange delivery for a small fee.
Up to 10 miles, delivery is charged at £10, and for me to collect your hire package also incurs a £10 charge.
Over this distance please contact me to discuss.
I provide a checklist of crockery and cutlery so that you are able to ensure that all pieces are returned to me - missing items will incur charges as per the breakages, damages and missing items policy.
Please DO NOT wash the crockery or cutlery - due it’s fragile and delicate nature.
All I ask is for you to remove any leftover food or drink before returning to me – I’ll do the washing up for you!
Please ensure that you follow the re-packing and cleaning instructions provided with your checklist.
Love To Cherish will not be held responsible for any injury or damage to any person or property as a result from hiring any of our packages.
All images, content and designs associated with our website or social media channels are Copyright ©2009-2023 Love To Cherish. All rights reserved.