Delivery & Returns

Delivery & Returns Information



Most orders are usually dispatched within 1-2 working days.

Personalised gift items show the dispatch time on the individual product.



All standard orders are FREE P&P sent via Royal Mail 1st class.
Gifts, including Hug in a Mug, Letterbox Gifts and Gift Boxes are charged seperately - and will be calculated at checkout.
Please Contact Me if you have any queries.

Returns, Exchanges & Cancellations

Personalised Gifts & Handmade Items are bespoke items that are made to order.  They are therefore non-refundable and non-returnable, unless an error has been made by Love To Cherish or my manufacturer, in this instance, please Contact Me.

When purchasing online, you have rights under the Consumer Contract Regulations 2013.
As I offer Handmade and Personalised items, these items are excluded from the 14 day cooling off period, and cannot be returned due to them being made specifically for you. You can find full details of your rights here.  This does not affect your statutory rights.

Refunds will be issued via the payment method they were received. 

If you have any questions regarding our Returns Policy, please Contact Me.


I'm only human!!

It is just me, but I strive to offer exceptional customer service.  If for any reason you are not happy with your purchase, or I've made a mistake, please Contact Me, as I value the opportunity to put it right.

Whilst I endeavour that all information provided on my website and selling platforms is correct and accurate, I cannot be held responsible for any mistakes.  I reserve the right to cancel or amend your order in these instances, but I will contact you and do my best to rectify anything that comes to light.

I am human, and although I aim for perfection, mistakes can sometimes happen.